Communicate Effectively Via An Interactive Platform

The digital age is prompting more people to go online to book appointments, find answers to their questions, and communicate with their peers or mentors. It may not always be feasible to stop what you are doing to intercept a phone call or to provide a visitor with detailed information about your business. Streamline your communication responsibilities by introducing an interactive self-help community platform that your employees and clients can access while at work or at home.

Choose A Platform That Is Easy To Navigate

Technically savvy people may not have a difficult time finding their way around a forum that features many links and listed categories, but to a novice, this type of setup can be intimidating and persuade them not to use an online help center.

Choose a platform that provides ease of access and the opportunity to customize a user's experience by adding business-based content that solely pertains to your product line, services, or existing clients' accounts. An editing feature will allow you to delete dated material and add fresh information that will grab your employees' or your clients' attention. Videos and interactive menus will make each user session engaging and educational.

Use An Online Account Setup And A Q&A Base

If you decide to add a customer portal to the community platform, which will allow existing and new customers to set up a username and password, each person can check on existing orders, place new orders, or make payments, which will ultimately reduce paperwork and sales calls. If a forum will be introduced that will give your employees and clients information about some of the questions that they have, a moderator will need to be assigned.

Set up an employee and a customer forum separately, and provide limited access to the employee portal so that inside information remains protected and can only be viewed by the people who are employed by you. As for the client area, encourage people to ask questions and respond to one another. Your moderator can read over the information that has been posted and provide more detailed insight to any of the questions.

Additionally, a question-and-answer base, which provides a listing of commonly asked questions and their respective answers, can be added to the community platform. A question-and-answer base may help someone find information quickly and will eliminate the need for them to post in the active forum. 

To learn more, contact a resource that offers interactive self-help community platforms.

Share